Shipping Info and FAQ's

We ship all of our products from our Kitchen in Washington, MO via US Postal Service or UPS Ground
When can you expect to receive your shipment? We will ship out all in stock items within 1-3 business days, then allow for an additional 2-4 business days for delivery.  If you have ordered an item that is out of stock, we will notify you via email or phone with an estimated ship date. We will email you the tracking number for your order once it has shipped.
Is store pick up available?  Yes, please give us a call at 636-432-1440 or contact us to place an order and we will have it ready for you to pickup - you can either pay over the phone or when you pick up your order.  Our offices are open 8:30 - 5 and our shop is open 10-5.
 
Merchandise Value
Ground Shipping
$0-19.99
$5.00
$20.00-39.99
$7.00
$40.00-59.99
$8.50
$60.00-$74.99
$10.00
$75 and up
FREE

 

 

 

 

 

 

 

 

Can you do expedited shipping? If you would like to have your shipment expedited, please give us a call at 636-432-1440 to order and we can do our best to accommodate your request. 

What are your hours?  Winter Hours: Our offices are open Monday - Thursday from 8:30-5:00 CST and our shop is open 10 - 5.  During the holiday season our hours will be extended and will be posted at that time.

How can I cancel an order? If you have placed an order online or by phone and you would like to cancel that order if it has not yet shipped, please give us a call at 636-432-1440 and we can cancel your order and refund your payment.

Will I receive shipping information once my order has shipped?  Yes, we will email you tracking information once your order has shipped.

Where can I find the expiration date of my product?  We have easy to read expiration dates as well as batch codes on all of our products.  

What is the shelf life of a product? Depending on the product, the shelf life is between 1-2 years.  Once a jar is opened, it must be refrigerated and eaten within approximately 3 months.  

Quality Guarantee and Refund Policy: We want you to be 100% satisfied with all of our products and will offer a 60 day money back guarantee with receipt of order.  Please call 636-432-1440 or email us at info@pappysgourmet.com for more information.

If you ever have any other questions, please don't hesitate to call us at 636-432-1440 or email us at info@pappysgourmet.com or head over to our Contact Us page and send us a question!

We hope to see you soon and thanks for stopping by!!